Solved: Return my device

Sergil · ‎17-08-2021

I bought the new Samsung s21 5g s21 5g online on the O2 app, I have already been a customer of yours for many years, I tried it for 2 days but I don't like the features of the phone, and the battery does not last for a whole day. plus my brother gave me a gift by buying me a new phone. so if possible I prefer to go back.

MI5 · ‎17-08-2021

@Sergil

Link here https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎17-08-2021

@Sergil

Link here https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎17-08-2021

@Sergil

You will need to call o2 on 202 from your o2 number and they will arrange a return under the 14day change your mind policy, you will need to include the box and accessories.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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