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Pixel 7 Pro screen burn after only 8 months!

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DanniMac
Level 1: Joiner
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‎05-07-2023 18:23

‎05-07-2023 18:23

I've had a contact with O2 for only 8 months and the Pixel 7 Pro already has some minor screen burn at the bottom of the screen. I'm not able to upgrade until Oct 2024! Has anyone else had problems with screen burn and anyone "in the know" able to tell me if I can get a replacement screen or phone at this early stage in my contract? So disappointing!

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madasaf1sh
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‎05-07-2023 18:50

‎05-07-2023 18:50

@DanniMac 

 

It is a know issue with the first Pixel 7 Pros, and best speaking to Google

 

https://support.google.com/pixelphone/?hl=en-GB#topic=7078250

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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MI5
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‎05-07-2023 18:42

‎05-07-2023 18:42

@DanniMac 

O2 will just fob you off.

Your best bet is to speak to Google directly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
  • 11860 Posts
  • 65 Topics
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Registered:

‎05-07-2023 18:50

‎05-07-2023 18:50

@DanniMac 

 

It is a know issue with the first Pixel 7 Pros, and best speaking to Google

 

https://support.google.com/pixelphone/?hl=en-GB#topic=7078250

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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DanniMac
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‎05-07-2023 19:02

‎05-07-2023 19:02

Thanks for the reply :slight_smile: I've logged a repair with Google as they've told me this is covered under warranty 🤞🏻

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DanniMac
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‎05-07-2023 19:03

‎05-07-2023 19:03

What a pain! I have now logged a repair with Google - someone on their live chat told me it's covered under warranty 🤞🏻

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MI5
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‎05-07-2023 19:26

‎05-07-2023 19:26

You're welcome @DanniMac 

Best of luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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