There are many different policies with varying terms and conditions so you need to select your policy from the ones listed here to view the specific details
https://www.o2.co.uk/termsandconditions/finance-and-insuranceAlternatively call customer service who can advise you better
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.
This is not Customer Service so we are unable to help with account specific issues.Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)