Permitting Unknown Numbers

IJ · ‎26-03-2020

Hello. Hope you're all keeping safe.

I'm missing calls from my doctors. They are being sent as "Unknown" numbers and are going directly to voicemail without ringing. I can't find any settings on my phone to block/unblock them.

Really appreciate any assistance.

MI5 · ‎26-03-2020

@IJ Dial ##002# to cancel all diverts, then try getting the wife to call again.

Also check network status in case of local issues O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

IJ · ‎26-03-2020

Resetting the Call Block Rules made no change.

Dialing ##002# gave some results

Service Status In Area is good

Wife Dialed:

First Try "It has not been possible to connect your call"

Second Try > Connected

Dialed from Landline (known caller)

First Try "It has not been possible to connect your call"

Second Try > Connected

Strange that they both took a second attempt.

Can I re-engage call forwrading to voicemail do you think?

MI5 · ‎26-03-2020

@IJ

Just dial 1750 to enable voicemail.

It sounds to me like you have do not disturb mode turned on?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

IJ · ‎26-03-2020

I'll re-enable VM. Thanks

I'd thought about DND since calls were going straight to voicemail. DND is Off as is Silent Mode.

I need a test from an "Unknown Caller" now 🙂

Thank for all your help

MI5 · ‎26-03-2020

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎26-03-2020

You can try calling from your land line but use 141 before entering the number?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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