Permitting Unknown Numbers

[IJ]

Hello. Hope you're all keeping safe.

I'm missing calls from my doctors. They are being sent as "Unknown" numbers and are going directly to voicemail without ringing. I can't find any settings on my phone to block/unblock them.

Really appreciate any assistance.

[MI5]

@IJ Dial ##002# to cancel all diverts, then try getting the wife to call again.

Also check network status in case of local issues O2 Service Status

[IJ]

Resetting the Call Block Rules made no change.

Dialing ##002# gave some results

Service Status In Area is good

Wife Dialed:

First Try "It has not been possible to connect your call"

Second Try > Connected

Dialed from Landline (known caller)

First Try "It has not been possible to connect your call"

Second Try > Connected

Strange that they both took a second attempt.

Can I re-engage call forwrading to voicemail do you think?

[MI5]

@IJ 

Just dial 1750 to enable voicemail.

It sounds to me like you have do not disturb mode turned on?

[IJ]

I'll re-enable VM. Thanks

I'd thought about DND since calls were going straight to voicemail. DND is Off as is Silent Mode.

I need a test from an "Unknown Caller" now 🙂

Thank for all your help

[MI5]

Good luck

[gmarkj]

You can try calling from your land line but use 141 before entering the number?