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on 16-01-2017 00:25
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on 16-01-2017 00:25
I was wondering if O2's repair service can fix broken screens for OnePlus 3's?
I droppped my phone, the screen cracked in the top corner and three quarters of the screen has gone black. The phone still works as my phone still receives calls and I can hear notifications, I just cant use the touch screen.
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on 16-01-2017 06:26
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on 16-01-2017 06:26
http://www.o2.co.uk/help/digital-services/o2-insurance
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on 16-01-2017 00:34
Hi @Anonymous
To be honest I would contact OnePlus directly before you consider O2 repairers
https://oneplus.net/uk/support
Phone number here +44 1252 236307
However they do have a live chat service if you follow the link. Open 8am-2pm
Veritas Numquam Perit
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on 16-01-2017 00:40
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on 16-01-2017 00:50
I only considered O2 as I have their O2 Insure Premier Monthly.
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on 16-01-2017 00:58
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on 16-01-2017 00:58
@Anonymous wrote:
Thanks. Do you know what the likely costs will be going through OnePlus?
I only considered O2 as I have their O2 Insure Premier Monthly.
I have no idea of the cost with OnePlus at all.
I was unaware you were with O2 Insure though. I see their Premier policy covers accidental damage with a £60 excess...so you may want to give them a call as well...
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on 16-01-2017 06:26
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on 16-01-2017 06:26
http://www.o2.co.uk/help/digital-services/o2-insurance
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-01-2017 16:56
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on 16-01-2017 16:56
I rang the insurance team and I have a successful claim. They offered me a replacement handset. There were no OnePlus 3's in their warehouse, so they offered me alternatives. The Huawei P9, LG G5 and the Sony Xperia Z5.
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on 16-01-2017 17:27
@Anonymous what device did you choose
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on 16-01-2017 17:40
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on 16-01-2017 17:40
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-01-2017 17:52
So I could use some advice on which alternative to pick.
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