O2 will not answer the phone!

[Anonymous]

Hi

I have been hanging on for ages. No one will answer the phone and there is no live chat. How on earth can a phone company never answer the phone? As soon as my contract is up for renewal I will be leaving as the service is appalling.

[Anonymous]

Hi,

Can't help with O2 not answering the phone but can the community help perhaps..?

Jonty.

[Anonymous]

I had the same problem yesterday - the girl I got throuigh to seemed surprised I had waited 30 mins.

By contract it takes about 2 mins to get through to my new network vodafone.

I asked what was going on and it seems as the upgrades have been so busy people are usingany option to get through to anyone to speak about their iphone upgrades !! Last week I was actually getting through quicker - it is nuts and exactly why I left!

[Anonymous]

Ring them and keep pressing 0 i think it is.

As said if we cant help here then its either Customer Services or Live Chat.

Hope you get sorted soon.

[Anonymous]

Try waiting 6 hours!!!! thats how long I've been waiting! What a Joke. I will persivere purely so I can cancel my contract!

[jonsie]

Patience odd a saint mate. ...

[Cleoriff]

Outrageous wait time...no wonder O2 CS  are not scoring very highly at present:smileysad:

[Anonymous]

6 hours? Surely that cannot be defended Toby? ??

[MI5]

I'd have hung up long before then.......!!

[jonsie]

5 hours? You could have knitted a jumper......