Solved: O2 travel cancel

Anonymous · ‎22-09-2016

How can i cancel this whilst abroad on wifi? I don't think I ever signed up and am now being charged everyday even though I am not making or receiving calls or text, I'm on blocked roaming and connected to hotel wifi. Please help me I can not afford this and chat is offline.

Thank you so much

Cleoriff · ‎23-09-2016

Hi @Anonymous To stop using it just make sure mobile data/data roaming is turned OFF. To opt out of O2 Travel text TRAVELOFF to 21300. This can take up to 24hrs to be applied to your account. You will then be charged Standard roaming rates http://www.o2.co.uk/international/travel/standard-charges/payandgo

Only use WiFi. You can call and text using Tugo over WiFi. http://www.o2.co.uk/apps/tu-go

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎23-09-2016

Hi @Anonymous To stop using it just make sure mobile data/data roaming is turned OFF. To opt out of O2 Travel text TRAVELOFF to 21300. This can take up to 24hrs to be applied to your account. You will then be charged Standard roaming rates http://www.o2.co.uk/international/travel/standard-charges/payandgo

Only use WiFi. You can call and text using Tugo over WiFi. http://www.o2.co.uk/apps/tu-go

Veritas Numquam Perit

adamtemp64 · ‎23-09-2016

If you are being charged then one of the chargeable services have been used you need to ensure you have turned everything off and are only using wifi

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MI5 · ‎23-09-2016

Yeah, no way you should be getting charges for WiFi only use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-11-2016

I've just found this happening to me too. Thank you for helping with how to turn it off as i'm getting fed up being charged for using hotel wifi 😞

MI5 · ‎03-11-2016

Good to hear you found the forum useful and welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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