Note 10+ 5g. Wifi calling

[pp763]

Since updating to Android 10 this morning wifi calling has disappeared. Can o2 look into this please

[MI5]

@Martin-O2 @Marjo ?

[madasaf1sh]

@pp763 Have you restarted the phone, as my Note 10+ 5G needed a reboot and me to select o2 Pay Monthly as the APN and service for data. 

The option then represents itself. 

This is by Samsung Design btw not o2

[pp763]

Yes restarted. Selected o2 pay monthly but still not showing unfortunately

[Marjo]

Hey @pp763  and thanks for the tag @MI5 . Cheers for the additional troubleshooting as well @madasaf1sh !

Have you checked with Customer Service @pp763 , in case they could find a solution for the issue? Let us know and if you're still stuck after that, I'm happy to escalate this to our Gurus who can take a closer look to see what the issue might be.

[MI5]

@pp763 

Be aware that the first thing customer service will suggest is a factory reset, which may or may not work, but make sure you take a full backup with SmartSwitch first or you'll lose everything on your phone.

[pp763]

Ok thanks

[madasaf1sh]

@pp763 what is the software version that has been pushed down to your device.

Also a daft question but is it an o2 device.

[liggerz87]

Use setting then search might have to type 4g calling or volLTE and also the setting bar at top you'll see toggle for 4g calling

[pp763]

The toggle is blanked out. Cant switch it on. The software version is N976BXXU1BSLA. Yes it was from o2