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Not receiving texts abroad

Anonymous
Not applicable

on ‎29-01-2015 07:05

on ‎29-01-2015 07:05

Morning everyone, I am currently working in sierra Leone for a couple of months and everything had been fine until Saturday. I was receiving texts from everyone, however, since Saturday I have not been able to receive texts from my partner. I can text her but not get any back from her. She has even shown me the screen to show how many she has sent to me so I know they have gone and also they have been deducted from her monthly allowance. I can receive texts from other people just not her. I wonder if anyone can help please!!!!
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Anonymous
Not applicable
In response to MI5

on ‎31-01-2015 20:48

on ‎31-01-2015 20:48

Thanks for all the comments,  still no luck unfortunately.  My partner spoke to 3 and they seem to thst it is a problem my end. Cant find any numbers in the blocked lists, have reset the network, tried ny sim card in different phone. The last info I got from the online guro says for us to both delete each others number and all previous messages and then for me to message her. We shall see!!!!!

 

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Anonymous
Not applicable
In response to Anonymous

on ‎31-01-2015 20:51

on ‎31-01-2015 20:51

It may be worth speaking to customer services by telephone , not live chat ,to have your accounts checked / reset.
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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎31-01-2015 20:53

on ‎31-01-2015 20:53

As you are receiving from other people and if you are sure you haven't accidentally blocked her number, it HAS to be her phone/network that is the problem.
Nothing else is logical in this situation
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎04-02-2015 13:32

on ‎04-02-2015 13:32

Hi @cole-10! Any updates on this? Let us know if you found a solution as it may help others in the same situation....
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