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No text received (SIM SWAP)

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Anonymous
Not applicable

on ‎03-10-2013 15:49

on ‎03-10-2013 15:49

I got my new Galaxy S3 yesterday. I put the new micro sim card that came with it in, and then, using my previous phone & sim card, I sent the SWAP text message to 20220. No text recieved. Today I tried using the swap my sim service online. Entered my phone number, clicked send. Again. No text message with intructions. Nothing.

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MI5
Level 94: Supreme
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Registered:

on ‎03-10-2013 15:55

on ‎03-10-2013 15:55

There is a network issue effecting some users at the moment. Might be best to try again later or call CS to do it on the phone if you can get through.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151690 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎03-10-2013 15:55

on ‎03-10-2013 15:55

There is a network issue effecting some users at the moment. Might be best to try again later or call CS to do it on the phone if you can get through.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎03-10-2013 16:34

on ‎03-10-2013 16:34

@Anonymous wrote:

I got my new Galaxy S3 yesterday. I put the new micro sim card that came with it in, and then, using my previous phone & sim card, I sent the SWAP text message to 20220. No text recieved. Today I tried using the swap my sim service online. Entered my phone number, clicked send. Again. No text message with intructions. Nothing.

Sometimes you don't get the communication to say it is done.

 

I had an instance as well last week where both sims were working at once!  Only for about 30 minutes however...

 

Pop your new sim in, restart the device and see if it's working.

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