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Anonymous
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Accepted Solution

Network problems

Hi, i have a problem with my mobile network. My mobile network is not working on my samsung galaxy s3, what i have to do..?

Anonymous
Posts: 0

Re: Network problems

[ Edited ]
Hi

Turn your phone off, remove sim and clean it , turn back on.

check here http://status.o2.co.uk/ with your full postcode.

What does it say ?

And go through these tips http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...
Posts: 89,307
Topics: 536
Solutions: 11,670
Registered: ‎04-04-2012

Re: Network problems

Has it ever worked or not?
Is it a new problem?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Network problems

Do you have any data allowance left?
Anonymous
Posts: 0

Re: Network problems

Yes its a new problem.  I was in Lithuania and i was using different card in the same phone for two month, and i guess that lithuanians cads setting still stay in my phone thats why its not working... but i cant  find out how to fix this problem

Anonymous
Posts: 0

Re: Network problems

[ Edited ]
Hi

Text ACTIVE to 2020 , save settings and re boot the phone.

By inserting the O2 SIM card that should override and connect you to O2 for calls etc.

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...

I would also suggest calling customer service to have your account checked.

http://www.o2.co.uk/contactus
Posts: 89,307
Topics: 536
Solutions: 11,670
Registered: ‎04-04-2012

Re: Network problems

Settings, more, mobile networks, access point names then press menu and reset network settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎03-12-2018

Re: Network problems

No it doesn't, just says "Access Point Name settings are not available for this user".

The mobile (HTC M9) was originally on T-Mobile from new and has been unlocked. I'm with O2 and when booting up the T-Mobile sign shows. 

Posts: 89,307
Topics: 536
Solutions: 11,670
Registered: ‎04-04-2012

Re: Network problems

@AlwaysDave 

Try entering them manually http://www.geeksquad.co.uk/articles/o2-apn-settings 

Make sure you choose save or done from the menu before exiting the settings page too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)