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Network Locked

LewisC
Level 1: Joiner
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Hi, I hope I am in the right place.


I have just recently switched to a new provider but my network is still locked to O2. To unlock it said I can either do it through the website which was not an option because my account was deactivated when I cancelled my contract and so my only option was the form. I got an email back from O2 today saying that I did not pass the security check. I really need to get my phone unlocked soon especially because many important things I use require me to have a working number. If it helps, I have my IMEI number at hand. 

Any help is appreciated, thank you.

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O2Ellie
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Thank you for the tag @Bambino slight_smile

 

@LewisC I will send you a private message now and we can look in to this further for you.

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Bambino
Level 73: Relic 
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@LewisC See this guide: Unlocking an O2 phone to use a different SIM card. - o2uk

Edit: If you failed the security check you'll have to speak to customer service: Guide: Coronavirus Community Help and Support

I'll also ask @O2Ellie if she can assist.

I DO NOT WORK FOR O2



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O2Ellie
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Thank you for the tag @Bambino slight_smile

 

@LewisC I will send you a private message now and we can look in to this further for you.

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