NO 3G / 4G AVAILABLE ON NEW LG 3G PHONE?

[Anonymous]

I received my upgrade to an LG 3G phone from my previously beloved iPhone 5 on Saturday and am having a whale of a time (not!) trying to work it all out - email access (personal email now resolved work outlook not yet) etc.

I'm very pleased with the phone itself, excellent camera and size in particular but I although it works wirelessly, I can't get the 3g / 4g option when I'm out of range of wireless?

I've been into setting / tethering etc but can't find the solution - help!!

Many thanks,

[MI5 · Accepted solution]

Text the word ACTIVE to 2020 and save the settings you get sent back.
Make sure you have mobile data turned on too.

[Anonymous]

You may need to ring O2 customer services ->

o2 Link http://www.o2.co.uk/contactus to ask to be taken off idata settings.

Input your Full Post Code here to check your local Masts -> http://status.o2.co.uk {If a mast shows an issue a customer can now ask Customer Services to keep them updated on its Status via Text or eMail} say.

Community help thread here http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...

[jonsie]

More help here if needed but the above posts should put you right.

http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20s...

[Anonymous]

Thank you, it appears to be updating and installing software so hopefully I'll end up with a 3G / 4G connection when it finishes!

Will let you know the outcome

[Anonymous]

Okay anu63

Perhaps it's a carrier file being updated.

[Anonymous]

Thank you all so much!!!

All sorted now after updating and installing software for an hour it now seems to be able to pick up 3g.

Many thanks again :)!!

[Anonymous]

Good news.

At least you can get back to enjoying using the network services now. 😄

[jonsie]

Glad you got it sorted

[MI5]

Happy to help