Solved: MyO2 App on Android

Anonymous · ‎08-02-2013

LG Nexus 4

How is it I can sign into MyO2 on my PC and not on my phone?

Anonymous · ‎08-02-2013

I have uninstalled the App, rebooted the phone and reinstalled.

No change I'm afraid, think I will uninstall and just use the PC sign in.

Thanks to everyone for suggestions!

View solution in original post

MI5 · ‎08-02-2013

No idea, I can.... Give us a bit of a clue...?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎08-02-2013

It's usually the user name or password is wrong.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎08-02-2013

I use the same username and password on both

jonsie · ‎08-02-2013

Username is usually your full email address. Contact customer service for confirmation of your sign in details.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

perksie · ‎08-02-2013

It's easy to enter a 0 instead of a o, or a comma instead of a full stop.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎08-02-2013

I think I did not explain myself very well, sorry for that.

I use the same username and password to sign on using my PC

as I use with MyO2 App on my phone.

It works on my PC, but not on phone.

perksie · ‎08-02-2013

@Anonymous wrote:
I use the same username and password to sign on using my PC
as I use with MyO2 App on my phone.

So does everyone else and there have been no other complaints of this happening.

As jonsie suggested ring O2 and check they are right.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎08-02-2013

Do you use any caps letters in your name or is it all lower case

Anonymous · ‎08-02-2013

If the details I'm using are wrong, how come it works on one and not the other.

I have phoned the O2 guru at the shop where I got phone and he says

he gets the same on his Iphone.

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