My upgrade

[Muzzyramos4]

I called o2 and upgraded with them through the phone. I was told going from 3gb to 6gb a month will be the exact same price i was really happy as they also gave me 2gb free as i ran out. I was soo happy that i actually went out of my time and troubled myself to give a lovely compliment. And now I HAVE BEEN CHARGED MORE!!!! i went on that silly live chat twice and was in them over an hour and they cut out twice.

[Cleoriff · Accepted solution]

Hi @Muzzyramos4 If this is not what you expected then you must call and speak to customer services https://www.o2.co.uk/contactus

Also if this occurred within 14 days you can change your mind here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

[jonsie]

Any discounts will show as a bolt on in My O2 so check first. 

[Anonymous]

You will always see the full tariff but your discount will show as a bolt on in your myo2 

[Cleoriff]

If it is a discount then see this guide https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494  it will tell you all you need to know. @Muzzyramos4

[MI5]

What tariff and price is showing in your MyO2 http://www.o2.co.uk/myo2 ?
Can you also check your bolt ons and let us know if any promotion or discount is showing please?