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LC3588
Level 1: Joiner
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on ‎11-05-2024 20:59

on ‎11-05-2024 20:59

Everytime I try and send a multimedia message it keeps saying not supported by network and fails to send, how can I change this 

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MI5
Level 94: Supreme
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on ‎11-05-2024 21:04

on ‎11-05-2024 21:04

@LC3588 

You may have a spend cap preventing them or no mobile data turned on?

Use WhatsApp to send pictures for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎11-05-2024 21:05

on ‎11-05-2024 21:05

Check your spend cap is not set to zero.

MMS are chargable on O2.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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LC3588
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on ‎11-05-2024 21:08 - last edited on ‎11-05-2024 22:57 by Moderator

on ‎11-05-2024 21:08 - last edited on ‎11-05-2024 22:57 by Moderator

How to you remove spend cap

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pgn
Level 77: Grand Master
In response to LC3588
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on ‎11-05-2024 21:52

on ‎11-05-2024 21:52

@LC3588 wrote:

How to you remove spend cap

Guide: Spend Caps & Charge to Mobile on O2 may help.

Some can be adjusted in your MyO2, @LC3588 - https://accounts.o2.co.uk/signin

pgn_0-1715460699634.png

 

 

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