
on 30-08-2014 11:55
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on 30-08-2014 11:55
Hi.
I have just got a Motorola Moto E on contract.
The problem I have is intermittent. When I ring someone the phone freezes and I have to swith it off to get it working again, then it works fine for a while until it does it again. Also if I text it refuses to send the message.
It doesn't do it all the time just now and again.
Any help would be appreciated.
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on 30-08-2014 11:58
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on 30-08-2014 11:58
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C... if obtained from O2
If not check the returns process of where you got it.

on 30-08-2014 11:58
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on 30-08-2014 11:58
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C... if obtained from O2
If not check the returns process of where you got it.
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on 30-08-2014 12:00
Thank you. I think that's what I'll hvae to do.
Much appreciated.
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on 30-08-2014 12:00
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on 30-08-2014 12:00
I would be taking it back too if under the 14 days.
Possibly an app with permissions to the phone book and contacts causing the problem so you could try a factory reset after backing up or deleting any apps with these permissions.

30-08-2014 12:02 - edited 30-08-2014 12:03
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30-08-2014 12:02 - edited 30-08-2014 12:03
No worries.
If it was older then you'd be stuck with performing various resets and trying out tips but you shouldn't have to with such a newly obtained handset.
Let us know how you get on.
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on 30-08-2014 12:04
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on 30-08-2014 12:04
Good luck and keep us updated please
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on 30-08-2014 12:22
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on 30-08-2014 12:22
Press the Power button and when the menu pops up tap and hold on the Power off option and then tap OK.
If you don’t experience any random lockups in safe mode you can assume that one of the apps you've installed.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-09-2014 10:34

