My iPhone 13

[Layladiamondree]

Can anyone help, when I face time my video switches off so I can just speak over the phone. When I try to make a WhatsApp video call it just ends without even ringing ? And my camera keeps freezing ? On Snapchat and photo ( only front camera ) 

it’s really frustrating any help would be appreciated? 

[Cleoriff · Accepted solution]

@Layladiamondree 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Or contact Apple Support https://support.apple.com/en-gb/contact 

[jonsie]

You need to check with customer service that idata is provisioned on your account

Classic symptons of the problems you are having