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RCL
Level 4: Observant
Posts: 72
Registered: ‎13-09-2012

Micro SD cards

Hi this is just to help anyone if it happens to them. My husbands SP had a message saying "system UI not working" sent to Sony who repaired it came back put sim and SD card in same message came up called Sony back yesterday about phone still not working and nice gentleman went through all setting nothing could still be done with phone. He sent some info by email to try and said he'd call back today. Spoke to my son who lives away explained to him he said try taking sim and SD out and try them one at a time turned out the SD card had become corrupted. So lot of apologies to Sony but none of the advisors I spoke to had heard of the UI system failure before so it will be a learning curve for them also. Sorry this has been long winded but I thought it may help someone else.
Anonymous
Posts: 0

Re: Micro SD cards

Hi

 

thank you for your insights. 

 

Im sure this will help anyone who may be in the same situation too. 

Posts: 86,556
Topics: 528
Solutions: 10,848
Registered: ‎04-04-2012

Re: Micro SD cards

"System UI" covers a multitude of potentials - The only way to find out which aspect of the system is causing the issue is to work through them one by one, as you did......
For anyone else reading this, it could also relate to an app that has been installed or updated.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
RCL
Level 4: Observant
Posts: 72
Registered: ‎13-09-2012

Re: Micro SD cards

We did think it was an app as I had just installed a new one for him it was dredge which the kids use, as software companion didn't work we had to send it to Sony, and when it came back yesterday had same problem so it was a process of elimination.
Posts: 86,556
Topics: 528
Solutions: 10,848
Registered: ‎04-04-2012

Re: Micro SD cards

That's the best way.
Well done for finding it Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 13,049
Topics: 75
Registered: ‎14-01-2014

Re: Micro SD cards

What size was the sd card and was it from a legitimate seller, some are dodgy as hell with a fake capacity for really cheap prices. once it fills beyond its real capacity all hell breaks loose because your phone is looking for data that doesn't exist. This can then cause a system ui failure.


the above Gold badge is not official and as such does not represent O2 community's officially sanctioned winners badges. They are blue, I made this gold myself, because I wanted to, after 4 years of writing the best reviews seen on these here forums, I decided to take that status, and adopt it into my own coloured badge.
To clarify. I changed the colour and added the years, O2 community admin, did not. Please don't be confused.
Posts: 13,049
Topics: 75
Registered: ‎14-01-2014

Re: Micro SD cards

Like this one.
http://www.amazon.co.uk/gp/aw/d/B00FLB53LO?cache=48b988ea0b80db1a49963c6219e49fe4&pi=AC_SX110_SY165&...
I guarantee, once that card fills beyond 2 or 4GB, there's gonna be problems.


the above Gold badge is not official and as such does not represent O2 community's officially sanctioned winners badges. They are blue, I made this gold myself, because I wanted to, after 4 years of writing the best reviews seen on these here forums, I decided to take that status, and adopt it into my own coloured badge.
To clarify. I changed the colour and added the years, O2 community admin, did not. Please don't be confused.
RCL
Level 4: Observant
Posts: 72
Registered: ‎13-09-2012

Re: Micro SD cards

It was legitimate it came from O2 shop
RCL
Level 4: Observant
Posts: 72
Registered: ‎13-09-2012

Re: Micro SD cards

It is a couple of years old though x
Posts: 13,049
Topics: 75
Registered: ‎14-01-2014

Re: Micro SD cards

Yeah, probably just corrupted then. What brand is it. Some have really good warranty


the above Gold badge is not official and as such does not represent O2 community's officially sanctioned winners badges. They are blue, I made this gold myself, because I wanted to, after 4 years of writing the best reviews seen on these here forums, I decided to take that status, and adopt it into my own coloured badge.
To clarify. I changed the colour and added the years, O2 community admin, did not. Please don't be confused.