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Lost Internet

Anonymous
Not applicable

on ‎31-08-2014 18:31

on ‎31-08-2014 18:31

I've had internet on my phone with no problems, however after I clicked on "Update Facebook" everything went pearshaped and I've lost the internet !

I've tried to download the settings again but nothing happens

Can someone help - pleeeeeease ?

 

Thank You

Christine

 

 

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Anonymous
Not applicable

‎31-08-2014 18:33 - edited ‎31-08-2014 18:36

‎31-08-2014 18:33 - edited ‎31-08-2014 18:36

Hi

Occasionally turning the phone off , clean the SIM card and battery pull (phone model dependant) and turn the phone back on clears lots of glitches.

Help thread http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...

Edit ; also check your masts status here via your full postcode.

http://status.o2.co.uk

Is their any 3G or g for example symbol in the phones status bar.
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MI5
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In response to Anonymous
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on ‎31-08-2014 18:36

on ‎31-08-2014 18:36

Updating facebook shouldn't knock out your connection.
Text "Active" to 2020 and save the settings you get text back.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎01-09-2014 08:39

on ‎01-09-2014 08:39

Sorted !  Thank you both Bouncy

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Anonymous
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on ‎01-09-2014 08:40

on ‎01-09-2014 08:40

Awesome.

What avenue did you take ?
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MI5
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In response to Anonymous
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Registered:

on ‎01-09-2014 09:33

on ‎01-09-2014 09:33

Please update as it will help others searching for a similar problem....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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