Logging in

[Aimjstar]

My phone keeps asking me to log into O2; why?
It also things I have an apple phone, I have a Samsung.
Plus, I seen to be using my data even though I'm on my WiFi.
Totally confused. Any advice?
Thank you.

[pgn · Accepted solution]

Hi @Aimjstar.

First, the data usage - Samsung specific help here, and an O2 guide here: Guide: Help make your data allowance last  

Second: Do you mean MyO2 reports you have an iPhone, not a Samsung? Did you upgrade at some point?

Third, are you using App or Browser to access O2? The app guide here might help: Guide: How-to guide for My O2 

Please come back with answers to the Second item to help point you in the right direction 👍