Solved: LG K8 new phone and no sound

Anonymous · ‎08-05-2017

I just received a new phone via refresh scheme and there is no sound from the device whatsoever. I'm not sure how you classify this as 'like new'? Trying to return the device via online form as I bought the device online, but it says it's an unknown device and I can't return... again, this is not what it says on the contract. This is extremely disappointing and frustrating to know that I will be without a phone for a few days or even a few weeks which is an extreme inconvenience, almost making me to think best to go for sim only contract with other cheaper service providers - after all, if the level of the service is the same, why should I pay more?

jonsie · ‎09-05-2017

Call customer service and arrange a return or to cancel within the change of mind period.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Anonymous · ‎09-05-2017

If call o2 and say the problem if just got you have 14days to cancel or could ask for new handset

jonsie · ‎09-05-2017

Call customer service and arrange a return or to cancel within the change of mind period.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-05-2017

Contact details for customer service here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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