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LG G 4 battery issues

Revelations
Level 1: Joiner
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I have owned my  LG G 4 since June, intially the battery was fine, most times on average I would get at least 18 hours, I am not a heavy app user's pretty much standard; banking etc

Now here we are updated to Marshmallow, I barely  get around 7 hours, it is getting to the point were I feel just getting rid of the phone,

I have done everything drained the battery took the battery out then charged it, but nothing, I have called o2 support that is comedy, there was no support more like talking to a wall, well it is to expected when you speak with a first level ansewring service,

I want a solution, simple, getting barely 7 hours is not acceptable so I would appreciate any ideas or solutions

 

 

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MI5
Level 94: Supreme
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I'd try a factory reset but back up first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 86: Prestigious
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The Marshmallow update is meant to improve battery life. If the suggestion that @MI5 has offered doesn't help, contact LG tech support directly. Your phone is still under warranty.

I DO NOT WORK FOR O2



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Curr946
Level 26: Upbeat
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I would assume LG have recover tools, try reflashing the firmware & os using the official tools. Or if not available then as suggested contact LG
Current Phone: Sony Xperia XZ Premium
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Cleoriff
Level 94: Supreme
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LG contact details if you need them http://www.lg.com/uk/support

Veritas Numquam Perit

Girl in a jacket
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