Solved: Internet Connection

Anonymous · ‎01-01-2013

I hope somebody can help with what is probably a simple problem, I cannot connect to the internet when i'm outdoors, I must have altered a setting on my phone as it was working previously.

I can connect at WiFi hotspots and to my home broadband but not elsewhere.

I would appreciate any help.

MI5 · ‎01-01-2013

I don't know what phone you have but mostly it will be in network settings or a long press on the power key will bring up some options.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-01-2013

Start by texting the word "Active" to 2020. Save the settings that get text back and restart the phone. Also make sure you have data turned on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎01-01-2013

Have you got data turned off on your phone?

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Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎01-01-2013

I don't know, which setting should I be looking at?

Anonymous · ‎01-01-2013

Ok, I've done that.
Not sure how I check if data is switched on.

MI5 · ‎01-01-2013

I don't know what phone you have but mostly it will be in network settings or a long press on the power key will bring up some options.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎01-01-2013

Who has the crystal ball now?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎01-01-2013

Glaxy Ace 2, I've just tried that, I won't know if it's worked till i go out, i think you've solved it.

thanks.

MI5 · ‎01-01-2013

If you turn off your wifi you should see a 3g symbol appear in place of the wifi symbol on the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-01-2013

Problem solved, thanks for your help.

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