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Internet Connection

Anonymous
Not applicable

I hope somebody can help with what is probably a simple problem, I cannot connect to the internet when i'm outdoors, I must have altered a setting on my phone as it was working previously.

I can connect at WiFi hotspots and to my home broadband but not elsewhere.

I would appreciate any help.

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MI5
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I don't know what phone you have but mostly it will be in network settings or a long press on the power key will bring up some options.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 6 of 10
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MI5
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Start by texting the word "Active" to 2020. Save the settings that get text back and restart the phone. Also make sure you have data turned on.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 10
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perksie
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Have you got data turned off on your phone?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 3 of 10
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Anonymous
Not applicable

I don't know, which setting should I be looking at?

Message 4 of 10
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Anonymous
Not applicable
Ok, I've done that.
Not sure how I check if data is switched on.
Message 5 of 10
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MI5
Level 94: Supreme
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Registered:
I don't know what phone you have but mostly it will be in network settings or a long press on the power key will bring up some options.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 10
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perksie
Level 69: Guiding Light
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Who has the crystal ball now? Smiley Frustrated

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 7 of 10
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Anonymous
Not applicable

Glaxy Ace 2, I've just tried that, I won't know if it's worked till i go out, i think you've solved it.

thanks.

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MI5
Level 94: Supreme
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If you turn off your wifi you should see a 3g symbol appear in place of the wifi symbol on the phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 10
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Anonymous
Not applicable

Problem solved, thanks for your help.

Message 10 of 10
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