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International Calls

Emmanuel316
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I  received this text message. Could you please elaborate if I have been charged:

You've nearly hit your 50MB/£51.50 limit. If you want to use more you'll need to increase your monthly spending limit to £120 (200MB) by texting DATALIMIT200 to 23336. For terms see o2.co.uk/terms

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pgn
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Hi @Emmanuel316 - nobody here on the Forum can access your account.  It looks like you have exceeded a travel cap.

If you have checked your account status using MyO2, either app or via web browser, and still need to talk to O2 about it, you will have to call one of the numbers in here: Guide: Coronavirus Community Help and Support 

One of those works with Skype too, @Emmanuel316, in case you have no access to WiFi calling to make the call without incurring more charges: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Good luck!

WhatIWonNotCS

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pgn
Level 54: Stellar
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Hi @Emmanuel316 - nobody here on the Forum can access your account.  It looks like you have exceeded a travel cap.

If you have checked your account status using MyO2, either app or via web browser, and still need to talk to O2 about it, you will have to call one of the numbers in here: Guide: Coronavirus Community Help and Support 

One of those works with Skype too, @Emmanuel316, in case you have no access to WiFi calling to make the call without incurring more charges: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Good luck!

WhatIWonNotCS

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Emmanuel316
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Thank you for your assistance 

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MI5
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@Emmanuel316 

Terms here:

Data Abroad Bolt On Increase your data limit while abroad

Email and browse the internet while you're abroad for less. As standard, your data usage will be capped to 50MB (£51.50) per month.

Our Data Abroad Bolt On increases your standard data limit to 200MB for £120 per month. You can get the Bolt On through My O2.

For an additional£120PER MONTH

Maximum Usageper month

200MB

Learn more about Data roamingFind out how we can help you keep the costs in check 

http://international.o2.co.uk/internationaltariffs/travelling_abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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