I can't recieve any txts calls or mms incoming to my phone?

[Angelbabe1uk]

I was ill and didnt realise my bank had stopped my dds for my o2 accounts
On arch 21st letters were sent out to me which i recieved today march 24th saying they had stopped me making or taking any calls and txts
I was in hospital so didnt realise the phone wasnt working as mobiles didnt work on the ward
Any way i paid my bills in full yesturday and my calls txts mms all sprung into life
BUT
Ppl txting me ringing me or sending mms im not recieving anything my end
Ive switched tu go on for calls & txts but its not going to work outside if my data cant recieve the calls txts mms ect
Ive tried switching my phone off and back on & got one of my grown children to txt me 😨 nothing came through 😢
So how do i get incoming switched back on?

[Angelbabe1uk]

No was only my note 4 and tab 2

[MI5]

Then ask cs to completely delete tugo from your account.

[Angelbabe1uk]

I will ask in morning as i dont think there open now

[MI5]

No they're not. Call between 8 and 8.30

[Angelbabe1uk]

Will they be open tomorrow with it being good friday?

[MI5]

Yes they are open every day but check the opening times here http://www.o2.co.uk/contactus

[Angelbabe1uk]

Says web page not available on your link

[jonsie]

The link works fine for me.

[MI5]

It says 08.00 - 21.00 when I click on it.

[Angelbabe1uk]

Im on hold on live chat at the moment