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Help , galaxy s20 fe won't take a charge!

Philthyboy73
Level 1: Joiner
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Oh good people out there , help a 47 year old in distress,  my 3 week old Samsung galaxy s20 fe won't charge , have tried soft reset , new charger and cable , speaking nicely etc . It will start to charge then 30 seconds later stop charging.. any ideas please .

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Cleoriff
Level 94: Supreme
  • 103862 Posts
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@Philthyboy73 

You need to contact O2

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

If it's faulty you can return it within 30 days https://www.o2.co.uk/help/device-and-sim-support/returning-your-devicehttps://www.o2.co.uk/help/devi... 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

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Cleoriff
Level 94: Supreme
  • 103862 Posts
  • 780 Topics
  • 4921 Solutions
Registered:

@Philthyboy73 

You need to contact O2

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

If it's faulty you can return it within 30 days https://www.o2.co.uk/help/device-and-sim-support/returning-your-devicehttps://www.o2.co.uk/help/devi... 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

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