HTC One X Jelly Bean update - any news

[Anonymous]

Any idea when the HTC Jelly Bean update will be released for the One X?

I understand the forthcoming HTC One X+, listed as an October release on coming soon, will come with Jelly Bean already installed, does this mean other HTC Handsets should get the update a bit quicker, as I assume all the "testing" that O2 normally do on updates will already have been carried out for the new handset.

[Anonymous]

Hi guys,

I can understand you want the update ASAP. The software update has been tested and is now being rolled out in phases, so everyone will be getting it over the next few days, if not straight away. The best thing to do is to keep checking from time to time.

The phase is controlled and automated by hTC directly, so we can't do much or give you an exact date/time, but it should be there soon.

I hope that helps,
Leonard

[Anonymous]

so the message this morning is keep trying

https://twitter.com/O2/status/285668528013590528

@poveychris Hi Christopher. The update has been released and it's being rolled out in batches so please keep trying!

— O2 in the UK (@O2) December 31, 2012

https://twitter.com/O2/status/285667159479308288

@rossgholman It is being rolled out in automated phases by HTC. Please keep trying and you'll have the update soon

— O2 in the UK (@O2) December 31, 2012

it is getting rather trying

W

[Anonymous]

I'm trying, but nothing. I mean, I understand rolling out in batches but seriously, can we not be given any update, for example, how many phones are updated each day? All over Xmas, my partner on Vodafone was using his jellybean and I was stuck with the old operating system...boohooo....

[Anonymous]

Hi Caley,

Sorry, we don't have that information, but even if I would be able to tell you how many phone/day would be updated, it wouldn't really help you.

I can understand it's frustrating, but all we can do is wait until the software update is available.

[Anonymous]

So this thread is nearing the ten thousand view mark, and we've only just had a response which is "It has been released, keep trying." The same response (one of many plucked from the hat) that we've been receiving for the past few days. Even though literally no one on here, Twitter, XDA, the internet, ANYWHERE has the update yet.

The responses from HTC UK's Twitter feed make it seem like it hasn't been released yet either and that they're waiting on o2 still.

So, why does it need to be released in batches? How many in a batch? How many phones are there total to roll out to if it's being rolled out in batches? As o2 can't seem to give the correct response (which is basically something other than "Pff, dunno. Keep trying), I'll write it for you:

"We apologise for the needless delay in getting this update to you. We'll double check that it has actually been released and that the process is going smoothly. You should have it for certain by this date: #### As this process has been a mess, we'll look to improving it and increasing communication and transparency for future updates, both within o2 and outward to customers."

I can wait for the update, that's fine. It's o2s attitude towards it that has been horribly annoying.

[Anonymous]

Hi Leonard, thanks for your update...it is appreciated. Do you know how long the updates will take to be fully rolled out....the o2 Twitter account just keeps saying 'the next few days' ....but that isn't really helpful. If I don't have the update by next week....should I be calling the tech help-line or will I be told to 'wait a few more days' ?

[Anonymous]

Hi Caley,

Sorry, I don't know either. All the information I've received is in the post above, but as soon as more information is available, I will update you here.

[Anonymous]

Hi Leonard,

Sorry but it sounds like a case of the Left Hand doesn't know what the right hand is doing. Different parts of o2 that SHOULD know what's happening, such as the 'gurus',the Twitter people and yourself. Even when I went on yesterday to live help I got 3 different answers and O2 replied to my Tweet saying its out in batches. Everyone on here is just annoyed
that we don't have a concrete answer, I can't see why it takes Vodafone or EE 1/2 the time it takes o2. But then again o2 have to put their fantastic Bloatware on top "/

[Anonymous]

I'm assuming the first batch is not even out yet? Nothing on the twitter feeds as of yet. O2 feeding us the same old bs.

[Anonymous]

02 said we will be notified by email when its released they say its released but NO email received also when asking numerous questions they always get confused and say download HTC sync? What for? It's over the air (ota) update so they don't know what they talking about. 02 support and Twitter have diffrent info on jelly bean. HTC just says go to settings , check updates that's it nothing just a complete waste of time and effort for a bull **bleep** HTC firm and a bull **bleep** 02 not one of them are leaders never will be treating customers like they have.