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HELP PLEASE

Anonymous
Not applicable

on ‎29-05-2013 22:41

on ‎29-05-2013 22:41

Really need help.

 

My Samsung Galaxy S2 is 1 yr old. today it started to freeze a few times & this time it wont start up. Not charging and i cant access the recovery mode (Volume up+Home+Start). Even soft reset (battery out 10 seconds and start button). Tried connected to computer(KIES) but phone was not detected. i'm sure i'm going to have to send it away but is there ANY way of getting my photos off the phone?? it has most of my pictures of my son on there and i'll be heartbroken to lose them.

 

hoping for good news 

 thanks

xx

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Rycal
Level 19: Quirky
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on ‎29-05-2013 23:18

on ‎29-05-2013 23:18

It doesnt sound good if it wont power on at all however before you send it off for repair (where it will almost certainly be wiped, destroying your photos) book an appointment with your nearest O2 Guru http://guru.force.com and see if they can retrieve your photos.

 

Does your computer beep at all when its connected to Kies? If so try uninstalling Kies and reinstalling, then try and connect your phone again.

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.

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MI5
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In response to Rycal
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on ‎29-05-2013 23:48

on ‎29-05-2013 23:48

If it won't turn on no computer in the world is gonna connect to it I'm afraid. I don't suppose you have a removable sd card in the phone or had backed up the photos anywhere ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Anonymous
Not applicable
In response to MI5

on ‎01-06-2013 22:01

on ‎01-06-2013 22:01

thanks for commenting .. nothing worked, i took out my sd card but nothing was on it .. everything must have saved to my phone. I went to talk to the people at the o2 shop and walked out in disgust after waiting 5 minutes for no one to even acknowledge me - spoke to other phone shops and it was unanimous that it would just have to be wiped.

 

never mind i will learn to keep backing up my photos this time!

 

xx 

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