Solved: Gmail

Anonymous · ‎25-05-2013

My 8 year old has tried to guess my login pattern too many times and now my phones is locked. It is asking for me to log into my gmail account, but I have never used it and consequently cannot remember the password, so my phone is now buggered.

Any ideas onwhat I can do to get my phone back?

MI5 · ‎25-05-2013

Factory reset the phone from recovery. It's your only hope if you cannot remember your Google account details. Everything will be wiped/lost off the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎25-05-2013

Try to log into Gmail via a computer and click the forgot username / password option, this will allow you to reset your Gmail password.

Anonymous · ‎25-05-2013

it asks for stuff like last used email address and other gmail apps I have used. I have never used the email for anything else except for my phone. I don't know allthe other stuff it is asking me.

MI5 · ‎25-05-2013

Factory reset the phone from recovery. It's your only hope if you cannot remember your Google account details. Everything will be wiped/lost off the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎25-05-2013

MI5 congratulations on reaching the 9000 posts mark, well done.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

jonsie · ‎25-05-2013

@perksie wrote:
MI5 congratulations on reaching the 9000 posts mark, well done.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎25-05-2013

Hadn't noticed again.... I should pay more attention

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎25-05-2013

Well pay attention when you get to 10,000 as it's normal to lay on a party for your pals!

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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