Faulty Sony Xperia Z3 Compact (Charger point)

[Anonymous]

Hiya,

I have recently upgraded to an Xperia Z3 compact, but when plugging the charger in the charging point on the device, it simply does not work.  If I attach a charging dock onto the end of the charger cable and charge the phone via the dock it works absolutely fine.

I have used different cables and all work fine with a dock, however, the error is the charging access point on the top left of the handset.

I've had the phone 18 days.

Any advice? Surely I should be able to return this, but a guy i spoke to on O2 chat just kept advising me to buy a new charger.

How can i get this sorted now??

[Bambino · Accepted solution]

You only have 14 days after purchase to return the phone. If you think you have a fault you would now have to send it back for repair.

[Anonymous]

Usually it's 14 days with O2 but they may bend the rules. Contact them asap on 202

http://www.o2.co.uk/contactus

Faulty handset link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[MI5]

What charger are you using and how many actual wall chargers have you tried?

[viridis]

Sounds like a faulty usb port on the phone. The magnetic port works with an adapter? If so then it's not the charger as the same issue would be apparent when using a dock or magnetic clip.
You're well within your 28 days replacement period so I would contact customer services again (don't use live chat) and make sure they understand you want a replacement for your faulty handset.
To confirm faulty usb port, plug it into a pc or laptop and see if anything happens.