Solved: Deposit

Anonymous · ‎21-10-2016

I got my daughter an iPhone 5se for her 18th birthday on contract but I had to put down a deposit that I was told I would receive it back after 3 payments but I am unsure how I get it back does anyone have any advice plzzz

adamtemp64 · ‎22-10-2016

it is in the t&C

5.20 We may require a deposit before we'll give you access to the Service or before we'll continue to provide the Service to you. We may hold this deposit until you've paid all sums that you owe us under this Agreement. If you owe us money, we may use the deposit to settle or part-settle what you owe us. We'll refund any deposit we're still holding (if you ask) on termination of this Agreement or, if you ask, after three months of continuous on-time bill payments. If you don't ask for the deposit back, it will be added as a credit to your account. We won't pay any interest on any deposit we hold.

http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

so default is added to you account if you do not ring up and ask for it to go back to your card

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

Cleoriff · ‎21-10-2016

Hi @Anonymous The deposit is returned to you after you have made 3 months payments on time. As long as you have then just call customer services free on 202 from your O2 mobile and explain that you paid a deposit and would like it returning back to you. As long as your account balance is not in arrears it will be deposited back to your card in full. .http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎21-10-2016

You can choose to have it refunded or added to your account as a credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎22-10-2016

it is in the t&C

5.20 We may require a deposit before we'll give you access to the Service or before we'll continue to provide the Service to you. We may hold this deposit until you've paid all sums that you owe us under this Agreement. If you owe us money, we may use the deposit to settle or part-settle what you owe us. We'll refund any deposit we're still holding (if you ask) on termination of this Agreement or, if you ask, after three months of continuous on-time bill payments. If you don't ask for the deposit back, it will be added as a credit to your account. We won't pay any interest on any deposit we hold.

http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

so default is added to you account if you do not ring up and ask for it to go back to your card

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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