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Cost of messages

Anonymous
Not applicable

Just received my monthly bill which has increased by £30 ?

It says I have spent £30 on messages when I hardly send any

Please explain.

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MI5
Level 94: Supreme
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Log into your MyO2 for the bill breakdown http://www.o2.co.uk/myo2
or contact CS http://www.o2.co.uk/contactus as we cannot see your account details on here.
You may have sent international texts, messages to premium numbers or sent MMS but we don't know.
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 3 of 5
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jonsie
Level 94: Supreme
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Registered:

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Log into your MyO2 for the bill breakdown http://www.o2.co.uk/myo2
or contact CS http://www.o2.co.uk/contactus as we cannot see your account details on here.
You may have sent international texts, messages to premium numbers or sent MMS but we don't know.
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 5
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Marjo
Former Staff
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Hey @Anonymous how are you getting on? Did the above advice help you out or do you still have questions? slight_smile

Message 4 of 5
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Anonymous
Not applicable
Well clearly something has been done, or you wouldn't of been charged. Maybe someone's used your phone number to subscribe to subscription related content for smartphones, like wallpapers, tracks, or anything expense inappropriate you find in those magazines. Or you could be texting in your sleep. open_mouth
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