Can't make international calls

Anonymous · ‎07-07-2015

Hi, I am new to this forum. I have a galaxy Y dual SIM unlocked phone. With both a Canadian Sim and O2. It works fine in Canada, and the O2 card works.. It has worked fine on previous trips to the UK, but this trip to the UK I can make local calls on the O2 card, but can't call to Canada. Tried several numbers and get the same long tone until the phone disconnects with a final beep. Works fine for calling numbers in the UK. Talked to an O2 agent in a store and he changed my tariff rate to an international one, but made no difference. I have also chatted to O2 guru on line 3 times and no solution... So I wonder if anyone in the O2 community has experienced this and solved it, I hope so.

Cleoriff · ‎08-07-2015

@MI5 wrote:
A sim swap just directly replicates the settings that were applied to the old sim card.
If the old sim didn't allow Int calls, the new one won't either unless the account settings are changed by O2.

So the best advice is to get back to O2 and ask them to lift the international bar @MI5?

Also...is there any reason this has been applied now, when the op said the phone has worked perfectly in the UK before?