Broken HTC One X

[Anonymous]

Hi there, recently my HTC One X started to suddenly malfunction. Sadly I had yet to purchase Mobile Phone insurance, and have therefore had to resort to a high street phone repair service. Unfortunately, after having sent it off, the company has said that it would be more expensive to fix the phone, then the value of the phone itself? Something in relation to the motherboard and a certain number of components needing replacement? The only option given to me was to send my phone to a mobile recycling service as broken, for a small amount of money. However, I still have over 12 months left on my contract and really like my phone?! Any help would be greatly appreciated!

[jonsie]

Is the phone not under manufacturer's warranty? You say your contract still has over 12 months to go which suggests the warranty should still apply. First thing to do is get the phone back and speak to O2.

[perksie]

I'm puzzled why you didn't send it to O2 or HTC for repair which would have been free, or is the phone damaged in some way?

[Anonymous]

Well I've never broken an uninsured phone before, this is why I posted. I shall have it back before the day is over. How long does a manufacturer's warranty normally last? It is damaged, and I'm not really sure how it's happened, it began to have software malfunctions, and then just stopped altogether?!

[jonsie]

Normally warranty for your mobile is 24 months. You don't specify what physical damage there is to the phone?

http://dl4.htc.com/Web_materials/Manual/Warranty/Android/1015_A_WarrantyCard_76x126.pdf

[MI5]

If it's been dropped, has a smashed screen water or other physical damage the warranty will not cover you. For normal hardware or software breakdowns you will be covered. It all depends on what the problem is and how it occurred.

[Anonymous · Accepted solution]

If the phone is Beyond Economical Repair then what to do is take it into an O2 store or call customer services to arrange to have it sent to their Repairs Centre.

Once there, the engineers will assess the damage to one of the following outcomes:

-The phone is under warranty and the fault can be fixed.

-The phone is outwith warranty (expired or damaged) and they can fix it, but you will have to pay for the repair.

-The phone is beyond economical repair.

If it is the second option, you are free to take the phone back if you don't wish to pay the quotation they give you.

If it is the third, then usually you would claim this on insurance. Have you perhaps got home and contents insurance or through your bank?

Either way, you can discuss your best options with O2 at that point, but if I were you I'd get it sent off so you know what your options are.

[Anonymous]

Well in mid - december, the phone began to generate numerous error reports, restart, or need to be turned off and back on again. Whilst I had dropped the phone at a much earlier stage, this hadn't affected function, it had merely caused the phone to have a slight crack in the screen. The error reports began 3-4 weeks after the drop, and then from nowhere it wouldn't hold charge. As I mentioned before, apparently its related to a certain type of component on the motherboard, all of which apparently need replacing? 

[MI5]

You will struggle to get a warranty repair if the screen is cracked. They will say it's faulty because of been dropped. Better off pursuing an insurance claim or paying for repair.

[jonsie]

Worth checking if your home insurance covers it.