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Blackouts

Va
Level 1: Joiner
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on ‎19-08-2020 10:28

on ‎19-08-2020 10:28

My phone keeps freezing and blocking out, then will decide to switch off and restart randomly which is quite frustrating. I am not due an upgrade yet. Any advice please?
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MI5
Level 94: Supreme
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‎19-08-2020 11:09 - edited ‎19-08-2020 11:09

‎19-08-2020 11:09 - edited ‎19-08-2020 11:09

@Va 

First thing to do is a full backup then factory reset.

After that, I'd contact the device manufacturer for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎26-08-2020 08:26

on ‎26-08-2020 08:26

Hi there @Va how are you getting on with your phone this week? slight_smile

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