If phone was bought from CPW they usually carry their own firmware so the updates are dependent on the firmware already installed.
O2 if O2 branded
HTC if unbranded
CPW if CPW branded.......etc....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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