02 Wont fix LG Even Though Its Their Fault

[Anonymous]

I have had this phone for around 1 year and it has never really been right

It rejects the sim card and also cuts signal

Took it into the local 02 shop in the trafford centre and they stated it was a common problem with this phone and they have now stop supply it (unless requested) due to it being a bad phone

This morning got an email stating they wont fix it as it is not covered with the warranty

This phone cost £500 and I am paying over £45 a month,

I have been a loyal o2 customer for over 7 years

I have been trying to call the number all morning to see why it is not covered by the warranty and no one is answering

Well o2 I think my 7 years loyalty is now over, I am going ot lok at going with someone else

Thnaks for nothing

[Bambino]

Try contacting LG directly. You might have better luck.

[viridis]

I would strongly suggest going to lg direct for this.

Advise them of the situation with O2 and see how they advise in regards to its known fault.

[Anonymous]

What are they saying is wrong with it to why it's not covered ?

It can be sometimes a long call to get through to customer services. Persevere.

Ask for an engineers report.

You could try going through the manufacturers uk support site to see if they will help you.

[Anonymous]

Thank you for your replies

I think that might be the best option

I am really dissapointed

The email simply stated 

"Sorry, but the problem with your phone isn't covered by the warranty. But we'll give you a repair quote. Just call the shop on 0161 747 0076."

Not much to go on really and I have searched for warranty online and cannot find anything that I can look at

The phone has been really well looked after, it is my husbands phone and he barely uses it, plays games and sends the odd text message

It is so annoying

[Bambino]

I'm sure it's extremely annoying. Had you come here sooner we would have told you to go to the manufacturer ages ago. You might have saved yourself some aggravation. Good luck anyway.

[Anonymous]

I hope Lg Uk Support can help you.

Would you let us know how get on.

[Cleoriff]

Hi @Anonymous 

Is this the same phone that was blocked back in September. I think it was stolen and you got it replaced?

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Activing-My-Sim-is-taking-forever/m-p/769007#M77552

[Anonymous]

Hello

No that was my phone, I got that one sorted and got a replacement

This is my husbands phone

[Anonymous]

No luck with LG repair until they know why it is not covered with the warranty

Cannot find out that information until someone answers the phone at o2