Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Android Accessibility Videos 📱

Here are some Android Accessibility videos These are guides on how to use hearing aid support, voice access, sound amplifier and many other functions and features that you can utilise on your Android device. We hope that some of these videos can be u...

RafaC by Former Staff
  • 5237 Views
  • 0 replies
  • 0 kudos

Apple Accessibility Videos 📱

Below, are some of Apple's very own accessibility videos for the iPhone. From using your iPhone without seeing the screen, to adapting gestures to your physical needs, discover how the accessibility features built into your Apple devices can help you...

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lewys-gp by Former Staff
  • 7605 Views
  • 3 replies
  • 2 kudos

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

Adjusting Text Size on Android - step 1 Adjusting Text Size on Android - step 2 Adjusting Text Size on Android - step 3 Adjusting Text Size on Android - before
Marjo by Former Staff
  • 12358 Views
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 31190 Views
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 10092 Views
  • 7 replies
  • 1 kudos

Resolved! Husbands Replacement phone

Hi there, my husband has been awaiting his replacement phone and I was just enquiring whether or not you knew when it would come as he’s now been without his phone since Friday the 17th. A replacement was sent however it was chipped and they had to t...

Carnie91 by Level 1: Joiner
  • 214 Views
  • 1 replies
  • 0 kudos

Resolved! O2 has taken a payment of £466 from my bank to pay off my device without authorisation

I still had 13 months to go and have never missed a payment but now you get put on hold for ages while they check then they cut you off. Can I cancel my contract and just leave? The customer service is shocking, went in to the shop and they were just...

Raging by Level 1: Joiner
  • 263 Views
  • 1 replies
  • 0 kudos

Resolved! Swapping sim

Hi, I recently joined O2 and provided my PAC code to keep my old number. I got the message to say it was all transferred over in the weekend (25/25 Sept). If I call it bring my correct number but if I sent a text a lot of people are receiving a diffe...

Dunna89 by Level 1: Joiner
  • 256 Views
  • 1 replies
  • 0 kudos

Resolved! Text - non receipt of text from organisation

Hi For some reason my phone is no receiving text messages from organisations (such as 1 time passcodes) even though I've received them before. I've tried switching phone off and on, restarting, 1 of my friends has successfully text me. There's nothin...

Liz35 by Level 1: Joiner
  • 445 Views
  • 1 replies
  • 0 kudos

Resolved! Issues receiving SMS

I'm having an issue receiving sms messages this morening, but it says there's no reported issues in the area. What could this be?

Kenny4 by Level 1: Joiner
  • 273 Views
  • 1 replies
  • 0 kudos

Resolved! my services have been cut off Payment made in full

Had my Data and outbound calls stopped yesterday. Today bill had been paid. Outbound calls working again but no data connection. any ideas what the problem might be

s12m by Level 1: Joiner
  • 920 Views
  • 1 replies
  • 0 kudos

Mast not working as it should

Hi there, We live out in the sticks but the 4G etc has been fine until recently when there was a marked drop. Having been on the status checker it says "Looks like a nearby phone mast isn’t working as it should, sorry.Our engineers are likely to be o...

Jon9 by Level 1: Joiner
  • 1095 Views
  • 8 replies
  • 0 kudos

Resolved! Order

hi, I was told after I ordered the Samsung galaxy s21 ultra in black that it is out of stock. Does this mean all colours are out of stock? Also does this mean that I can’t claim free earbuds as there is a toke limit for that, the 30th I believe

KR07 by Level 1: Joiner
  • 297 Views
  • 2 replies
  • 0 kudos

Resolved! iPhone XR battery dying at 88%

My iPhone XR battery dies at 88% I heavily rely on my phone. I charge it to 100% before bed then when I wake up in the morning my phone is dead. It only takes 10 minutes to fully charge which is strange. I can’t get an upgrade until next august I was...

Dan110 by Level 1: Joiner
  • 195 Views
  • 1 replies
  • 0 kudos

Resolved! Claiming Samsung Earbuds

Hi, we are trying to claim Samsung earbuds as we’ve been told we get them free with our phone deal however when we try and claim under the “place of purchase” section there isn’t an option for o2? If we baught the phone straight through o2 what do we...

Lauren16 by Level 1: Joiner
  • 406 Views
  • 2 replies
  • 0 kudos