Roaming

[Shannon03]

Hello, I am currently in Tenerife and my mobile data is not working. It is switched on and so is my roaming but still not working. I am new to o2 and switched purely for the 25gb of roaming. Any help would be appreciated. Thank you 

[jonsie · Accepted solution]

These are some tips to try :

•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data apn to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars
•   Or if you message O2 using the social media links below, they should be able to help you with this