Extra charges on my bill!!

[Blue-Berry]

Hi, I’ve checked my last 3 bills since being with o2 and keep charging me extra .. and it’s shows no charges on my bills and I don’t even use mms or ring out also I’ve capped my sim and everything is unlimited anyway.. 😕 ?? Im totally confused.. I’ve never had this issue with virgin media and been with them 5 years ..

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202