User Activity

Firstly a call to the 4445 balance number says I have 20gb data and 50 minutes talk time. I am currently in Malaysia and cannot get mobile data or make calls. Data worked well yesterday in France but was only able to make a 5 minute call to a hotel f...
I forgot to download the o2 app before leaving the UK and now am barred by Google. I need to see my data usage, the website shows 20357.1mb on a 20GB plan, how can this be? 
Was able to reach o2 customer support somehow on an un-supported network (magenta). Support told me I need to manually connect to a network non of which come up on a search so I randomly chose 3at, still didn't work, then I start trying different set...
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