Call them, email in and ask for help if you don't get help on the
phones. They are being helpful if you get through to the right people, I
was told they have a number of options to help people who really are in
difficult situations, as many are at th...
To update further I did email the CEO. Obviously it is dealt with by a
member of staff but I did get the resolution I wanted. I did say that
anyone in my position would appreciate them doing the same for them as
well and the response was very much th...
Just to update.I called today. still using the 0800 number, and was put
through to customer services and not the payments team. I was told I had
to wait until my bill was due for payment and then call in, another 10
days. After explaining my situatio...
I called the 0800 number but still ended up with customer services. I
was told to wait until my bill is due and call back then to be put
through to the payments team.
Thanks guys, I'll see if that stone will bleed. At least I know they
have said they will do all the can to help, even if they didn't really
mean it.I'll have to cancel the DD anyway but I'd rather it was
officially done and didn't get messy. Don't re...