TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[jonsie]

Unfortunately they aren't listening.... 

[Anonymous]

Totally agree

[Anonymous]

I have my PAC code - V nice lady said they had been having lots of people complaining about Tu Go Going - But nothing they can do - She did tentatively try to persuade me to upgrade my phone... But she realised pretty quick that was not going to be happening!
Now just need top see what 3 coverage is like here!

[jonsie]

Yes get a free sim online to check. Mine is ordered. 

[Anonymous]

Not happy about this as the wifi calling feature does not allow sending or receiving text messages and this is vital for some communications like the banks etc.  I have no signal in my home and not for nearly a mile around me so Tu was the perfect answer from O2 and something no other network offered.  When are you going to address the text issue please?

[jonsie]

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@Anonymous wrote:

Not happy about this as the wifi calling feature does not allow sending or receiving text messages and this is vital for some communications like the banks etc.  I have no signal in my home and not for nearly a mile around me so Tu was the perfect answer from O2 and something no other network offered.  When are you going to address the text issue please?

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Rumour has it sometime in 2018 
 

[Anonymous]

Another issue with O2 wifi calling is that it seems to switch on permanently when there's a wifi signal even if there's a decent cellular signal available. This means that no SMS come through when they could otherwise. It's pathetic.

EE wifi calling also comes on all the time when there's wifi but that's not an issue as it's supports SMS.

Three wifi calling only seems to switch on when there's a poor cellular signal.

[MI5]

Too little, too late, again.

[Anonymous]

So my cell coverage is rubbish, and i rely on tugo for voice and maimly text and at the end of the month they are stopping the app.

Well done managment at o2 what a bunch of idiots.

i hope you spend your bonus wisely because i wouldnt employ you to wipe my shoes.

[Cleoriff]

@Anonymous. you are adding your voice to many many others. If you want to complain then follow this link https://www.o2.co.uk/how-to-complain  Incidentally Three and EE offer wifi calling and texting. Certainly not Tugo as it can't be used abroad.. but if you are struggling it's something to think about?