17-03-2022 09:35 - last edited on 16-11-2023 14:55 by Dave-O2
For many of us, we've not had a holiday outside the UK for a couple of years now - or possibly even longer. In that time a lot has changed, but the good news is that O2 is the only major network that isn't bringing back EU roaming charges. Up to 25GB.
So, if you're thinking of going on holiday or a trip to one of our Europe Zone destinations, you'll be able to roam freely just like if you were at home. This thread will give you all the info you need to ensure you're fully informed on allowances, costs, options, and what to expect when you travel abroad, even if it's outside of Europe.
Oct 2022 Update: We have a new roaming page here that makes it easier than ever to check your destination to see if O2 Travel is available or to check costs for roaming in that country. Check it out here.
Great news! We cover roaming in our Europe Zone as part of our Tariffs. So your data, minutes and text allowances will work in our Europe Zone, just like they do at home.
Destinations included in our Europe Zone
The below is for reference only, and is correct as of 16 March 2022. Please refer to our website for the most up-to-date list.
Austria | Azores | Belgium |
Bulgaria | Canary Islands | Croatia |
Cyprus* | Czech Republic | Denmark |
Estonia | Finland | France |
French Guiana | Germany | Gibraltar |
Greece | Guadeloupe | Guernsey |
Hungary | Iceland | Ireland |
Isle of Man | Italy | Jersey |
Latvia | Liechtenstein | Lithuania |
Luxembourg | Madeira | Malta |
Martinique | Mayotte | Monaco |
Netherlands | Norway | Poland |
Portugal | Reunion | Romania |
Saint Barthelemy | Saint Martin | San Marino |
Slovakia | Slovenia | Spain |
Sweden | Switzerland | United Kingdom |
Vatican City |
* Not including Northern Cyprus
Tariffs with more than 25GB of monthly data
If your UK monthly data allowance is over 25GB, you’ll have a Roaming Limit of 25GB when roaming in our Europe Zone. This means you can use up to 25GB of your allowance at no extra cost- we’ll text you if you’re getting close to the limit, and again if you reach it. You can still use data if you reach our Roaming Limit, but you’ll be charged £3.50/GB.
These charges will apply until the following (depending on which is earliest);
**If you use all your UK data allowance when roaming outside the UK, you’ll need to buy a data Bolt On if you want to keep using data. See our data Bolt Ons here.
Tariffs with 25GB or less of monthly data
These tariffs are not subject to our Roaming Limit of 25GB. But if you use all your UK data allowance when roaming outside in the UK, you’ll need to buy a data Bolt On if you want to keep using data. See our data Bolt Ons here.
We want going on holidays or roaming abroad to be as stress-free as possible, but we do have some rules in place to prevent abuse and ensure as many of our customers can enjoy uninterrupted access while abroad as possible.
Permanent Roaming
Using our services in our Europe Zone for more than 63 days in any four-month period is what we consider to be unfair use. If you do this we’ll send you a fair usage notification by text. If you continue to use these services after we’ve notified you, we’ll apply surcharges for further usage that we recognise as overage.
These surcharges are £3.50 per GB for data, 3.3p per minute for calls and 1p per text. The surcharges will appear on your next month’s bill. We’ll stop applying surcharges to your European Zone usage once the majority of your usage over the previous four months has been in the UK.
What options do I have?
You can continue to use your phone in our Europe Zone, but you should be aware that usage will be charged at the rates given above. For example, if you use 1GB of data and 100 texts after receiving the notification, you’ll be charged an extra £4.50 - that’s £3.50 for the data and £1 for the texts.
If you find yourself living in the EU for a long period of time, it may be more cost-effective for you to buy a local sim card or take out a contract with a local network.
If this has happened to you and you think it might be a mistake, call 202 from your mobile or 0344 809 0202 from any other phone.
Use of our services in our Europe Zone is subject to our fair usage policy.
What's not included?
Good news, our O2 Travel Inclusive Zone Bolt On is now included with selected O2 Refresh tariffs over 90GB and SIM only tariffs over 100GB. You can also select the O2 Travel Inclusive Zone Bolt On as your Extra if your O2 Refresh tariff is between 30GB and 89GB.
With our O2 Travel Inclusive Zone Bolt On, you get a daily allowance of 120 calls, 120 minutes and data roaming in 27 additional destinations (our Inclusive Zone) including USA, Australia and New Zealand. You you can find all of the the included destinations here.
Destinations included in our Travel Inclusive Zone
The below is for reference only, and is correct as of 16 March 2022. Please refer to our website for the most up-to-date list.
Argentina | Honduras |
Australia | Madagascar |
Botswana | Mexico |
Canada | Myanmar |
Chile | New Zealand |
Colombia | Nicaragua |
Costa Rica | Panama |
Ecuador | Paraguay |
El Salvador | Peru |
Greenland | Rwanda |
Guatemala | United States |
Guinea | Uruguay |
Guyana | Venezuela |
Yemen |
If you go over your allowance, you’ll pay the standard international roaming rates for the country you’re roaming in. See rates for your destination
Calling from the USA
From 2023, you’ll be unable to use your UK mobile phone to make regular calls when visiting the USA because of changes to their mobile networks. However, you’ll be able to use your phone to make calls using the 4G network – provided you have a compatible phone.
Follow the steps listed here to check whether your phone is compatible, or you can find a list of compatible devices if you go here and click the link shown in the screenshot below the most up-to-date compatibility list.
If the device you have isn't compatible with 4G roaming, then you will be unable to make and receive calls when you're roaming in the USA. This down to USA network technology changes rather than anything on our side, or that O2 is in control of.
You can still get our full O2 Travel Bolt On for £6 a day in selected destinations. Your data allowance will reset at midnight every night and you will only be charged for the days you use it.
If you go over your O2 Travel daily 120 minute/text allowance, you will be charged standard rates. Cruise ship travel is not included in this Bolt On and your O2 Travel Bolt On cannot be used in the UK.
To UK | To our Europe Zone | To Rest of World | |
---|---|---|---|
From our Europe Zone | Included in your allowance | Included in your allowance | Making calls £1.79min Receiving calls free Sending texts 50p |
From Rest of World | Making calls £2min Receiving calls £2min Sending texts 50p Using data £7.20/MB |
Making calls £2min Receiving calls £2min Sending texts 50p Using data £7.20/MB |
Making calls £2min Receiving calls £2min Sending texts 50p Using data £7.20/MB |
If you're travelling in our Europe Zone, use your phone like you do at home, at no extra cost, on Pay As You Go plans. There are over 40 countries included in our Europe Zone. When travelling within any of these countries, you can make calls and texts like you would in the UK. You can also receive calls and texts at no extra cost.
Calling or texting premium rate, directory service and some non-geographical numbers will incur additional charges. If you are using your Pay As You Go or Big Bundle plan abroad for an extended period, beyond a holiday or short break, you could be charged or suspended from your service.
If you're travelling to Monaco, Jersey, Isle of Man, Guernsey or Switzerland (MJIGS, in the table below), you can stay connected with O2 Travel Pay As You Go. For £1.99 a day, you'll get 100MB data. Calls back to the UK and within these five countries cost 4p a minute. Texts sent to the UK and the five countries included cost 1p, but are free to receive.
To UK | To Europe Zone | To MJIGS 1 | To ROW 2 | |
---|---|---|---|---|
From Europe Zone | RLH | RLH | 4p/min (MO) 1p/text |
£1.79/min (MO) 25p/text |
From MJIGS | 4p/min (MO) 1p/text |
4p/min (MO) 1p/text |
4p/min (MO) 1p/text |
£1.79/min (MO) 25p/text |
From ROW | £2.00/min (MO/MT) 50p/text £7.20/MB (CUK) |
£2.00/min (MO/MT) 50p/text £7.20/MB (CUK) |
£2.00/min (MO/MT) 50p/text £7.20/MB (CUK) |
£2.00/min (MO/MT) 50p/text £7.20/MB (CUK) |
We know there's a lot of information covered above, so we have this section that acts as a sort of summary, along with some useful tips and tricks you should check before leaving the UK.
If for any reason you're unclear or unsure about any of the above, just let us know or get in touch with us over the phone, or you can also contact us on our Facebook, Twitter or Instagram page and we'd be happy to help.
Bon Voyage! 🏖
26-03-2022 10:47
26-03-2022 10:47
Hi @liv-smith
Go into settings on your phone and change the APN to mobile.o2.co.uk.
See if that helps.
Best of luck x
Veritas Numquam Perit
04-04-2022 14:19 - edited 04-04-2022 14:22
04-04-2022 14:19 - edited 04-04-2022 14:22
@liv-smith wrote:
I’m in Spain currently and I can send texts/make calls but my data won’t work? I have 20GB tariff
Maybe try as Cleoriff suggested, but with the limited info you've given I believe it could be down to any of the below potential causes:
1) Incorrect device settings (APN info), are your roaming settings enabled?, have you tried an airplane mode on/off toggle (sometimes helps kickstart things)
2) Account related - again could be a few different things
3) Local network - are you roaming on one of our preferred roaming partner networks (eg, Movistar), are there potential network issues there... If you've been moving about though, I'd imagine it's unlikely to be due to local network issues
Try some of the steps in 1) and if that doesn't help, I'd suggest getting in touch with our customer services or contacting us on Twitter, Facebook or Instagram so we can help get this checked over
04-04-2022 19:52
When roaming, Does this 25gb fair usage limit reset on the day of my bill?
04-04-2022 20:46 - edited 04-04-2022 21:22
04-04-2022 20:46 - edited 04-04-2022 21:22
@Sdewey87 wrote:When roaming, Does this 25gb fair usage limit reset on the day of my bill?
Yes, it does. Bear in mind the restriction is that you can only roam for a total of 63 or so days in any four month period before you get throttled back under fair-usage. More on here: https://www.o2.co.uk/termsandconditions/mobile/o2-consumer-fair-usage-policy
04-04-2022 21:22
04-04-2022 21:22
Thanks a lot. I somehow used over half in my first few days but bill resets in the next couple of days. I'll be a lot more careful over the next 10 days!
12-04-2022 19:20
Hi
I have had to travel to Slovenia from London as my mother in law is dying. I upgraded my phone to a 250 gb a month contract, not knowing there was a 25 gig limit for roaming. (as previously I had just been using bolt ons, when working abroad)
Is there a way to set a new limit during an emergency like this?
As I have been with o2 for years now so dont want to be let down in my hour of need.
12-04-2022 19:30
12-04-2022 19:30
Your 25gb allowance will reset on your billing date but other than that there is no way of increasing your limit other than buying a bolt on I'm afraid Guide: My O2 - Bolt-ons
Veritas Numquam Perit
12-04-2022 20:46
21-04-2022 09:45
21-04-2022 09:45
27-04-2022 13:17
When I came to bt I had a bolt on for international travel .. the whole reason I moved as going to USA this year , I checked today and it’s been changed to eurozone !!! I’m not going to Europe on holiday so no way I signed for that .. I triple checked my bolt on before I chose it , not happy with this change at all