New Community Home Page & Other Improvements

[Marjo]

Hey everyone! How is your Thursday going?

If you noticed a few changes to the Community today, don't worry, it's not your imagination. We're really pleased to officially announce an updated version of our O2 Community Home page! 

Many of you have provided valuable feedback about the home page over the past few months and we wanted to say a big thank you! 

We have made sure to include as much of it as possible in this version and continue working towards future improvements. Here a short list of changes! 

• The Knowledge Base, which sounded a little too technical, is now called Content created by our Community with its How to Guides and Reviews boards.
• We have separated Pay Monthly and Pay as You Go boards as per your wishes for clarity when helping with related member queries.
• O2 Home is no longer at the top of the page (it will be archived anyway later since the service is closing), instead, we have a link to the News board and to the make a new post page at the top.
• Additionally, you can see a carousel at the top where we can now better highlight interesting info, discussions, member-created guides or device reviews.
• We have also made some improvements to the mobile experience in general, for example, you should now be able to edit your own posts in the mobile view. 

Please note also that the Ideas section has now been archived which was also something that was asked about. Thank you very much everyone who posted an idea or voted for one, it's much appreciated!

Please do continue posting and discussing your ideas and feedback in the Feedback board. We do love to hear all you have to say and we make sure all your feedback is shared with O2.

Let us know what you think of these changes, and as always, keep your feedback coming.

----- Things noticed so far ----- UPDATES

Things that don’t work as expected:

• Mobile view: “Add comment” button in each post on mobile only adds a comment technically to the first post in the thread. This makes it impossible to quote a specific reply.
• Full view on mobile: need to press the emojis several times to be able to add to post. WORK IN PROGRESS
• "Users Online" isn't working. There's no clickable link to see who is online and if you hover over the images they are all N/A. Link to "view all" is missing. WORK IN PROGRESS
• Error when trying to access My O2 on Firefox: "The page isn't redirecting properly"
• Delays noticed in the Latest Topics section

Missing functionality:

• Mobile view: Access to emojis is only possible in edit mode. WORK IN PROGRESS
• Mobile view: Cannot add photos. FIXED

Improvements:

• Wording at the top of the page: lack of clear info that the community is not Customer Service.
• Make full view default on mobile, as it seems to be more user-friendly and include more options.
• Edit button should be visible only when the editing window is still open. FIXED
• Latest Topics section taking a lot of space on home page.

[pgn]

---

@MI5 wrote:
I'd still prefer to see the old clickable link to this page https://community.o2.co.uk/t5/forums/usersonlinepage

---

I'm kinda with @MI5 on this one, I must say. 

[Glory1]

---

@Marjo wrote:

---

@Glory1 wrote:

---

@Marjo wrote:

Hi guys, how is your Friday going?

Today we had a little update pushed live so you might see some improvement now on on the members online at the bottom of the page!

We're unable to replicate the emoji issue where it requires several clicks to appear unfortunately. If you have any further info on that one, much appreciated.

---

Yes a definite improvement though I still am a bit confused about the members count. Are you not a member @Marjo? Or is the Community team a separate entity. 

Also, like @Cleoriff I would just like to see names without avatars, though I do like your avatar (perhaps this is what you actually look like - cute).

---

Did you mean my avatar or @Cleoriff's? That's pretty much what I look like. I previously looked like a cat... 

I meant your avatar @Marjo sorry for the confusion. I'm popping in and out of the community posting whilst sorting my large Waitrose delivery, watching my recordings and playing a quick game on my Kindle. So if I'm not making any sense that's the reason. Well that's my excuse and I'm sticking to it 

---

[Glory1]

---

@pgn wrote:

---

@MI5 wrote:
I'd still prefer to see the old clickable link to this page https://community.o2.co.uk/t5/forums/usersonlinepage

---

I'm kinda with @MI5 on this one, I must say. 

---

And me 

[jonsie]

A big complaint.... I'm not online 

[Cleoriff]

---

@jonsie wrote:

A big complaint.... I'm not online 

---

Yes that appears to happen frequently @jonsie. ie when you first log on I can see I am online as my avatar id displayed ....it then seems to disappear after an hour even though I haven't logged out.

Also I want this section added (as per @MI5's suggestion) View All Users

We had it before and I used it to check constantly. I miss it @Marjo

[MI5]

Marjo isn't interested as my post above was ignored.
Just accept o2 want it differently and move on.

[Cleoriff]

---

@MI5 wrote:
Marjo isn't interested as my post above was ignored.
Just accept o2 want it differently and move on.

---

Why should I 'move on'. ? If it can't (or wont be done) then I want a reason ...thank you very much!!

[MI5]

Okies.

[pgn]

Avatar or no avatar, the mobile view ignores the avatar anyway, as far as I can see. So why not just show the User list like @MI5 says?

[Cleoriff]

---

@pgn wrote:
Avatar or no avatar, the mobile view ignores the avatar anyway, as far as I can see. So why not just show the User list like @MI5 says?

---

We used to have that as well @pgn

Bottom of home page showed names of users recently online. You then had 'View All'  under that which brought up the page @MI5 links to ie View All Users