Introducing Volt – the new supercharged service from Virgin Media O2

[Chris_K]

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – for free
• Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Exclusive Virgin Media O2 Volt benefits include:

• A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
• Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
• Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
• WiFi Pods available to bolster connectivity around the home
• Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.

[MI5]

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@pgn wrote:

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@MI5 wrote:

I did however, have the need to call O2 customer service today and notice that they are routing calls through Virgin call centres too now, 

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Your Volt experience matches mine, broadly. What gave away the fact that calls to O2 CS are hitting VM Call Centres, out of interest?

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1 - Hard sell

2 - Indian call centres

3 - I asked them

[pgn]

The Hard Sell, yep, that's a tell.

Thank for that snippet - so 08:00 calls are now a thing of the past, I guess. Pity.

[MI5]

On the upside, the call was answered quickly 😎

[pgn]

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@MI5 wrote:

On the upside, the call was answered quickly 😎

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In exchange for the hard sell, the call is taken right sharpish, you say? That's a plus 👍

[Steve091]

Not had my benefits applied yet been two months and do qualify for it! Yet there is no one to talk to about it! ?? 

[jonsie]

Have you applied for Volt through the link on My O2?

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[JAlcorn]

Hi,

I have the following issue. I applied fir the volt benefits (both an O2 and Virgin customer). This was well over the 14 days ago. I received an email to say that the benefits had been applied. But nothing is there or has changed.  Except I get a message saying that I'm ineligible for the benefits. Who can I contact to check this or resolve the issue?

TIA,

J Alcorn

[pgn]

You could try the O2 Social Media team, on Twitter or FB (links below this post). I never got a letter from either VM or O2 about Volt, I applied using the link in MyO2, and waited, and watched.

If you read from the top of the thread, instruction for contacting is simply to call 0 345 4541111 for VM or 0344 809 0202 from o2 both from different phones or call 150 from a VM phone or 202 from an o2 phone: Volt Megaguide 

Good luck, @JAlcorn.

[madasaf1sh]

@JAlcorn 

A couple of things to check.. 

Do the names on both accounts match?

If they do, then you will need to speak to o2 customer services If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) and VM on 0345 454 1111 

Under no circumstance accept any offer that means you pay more, which is more common with VM Manila call centre.... This is a free upgrade to the next speed band.

[bobbyyy1]

I’ve got Virgin Media broadband at my address, but it’s not registered in my name, can I get Volt benefits?

Unfortunately, that means you’re not eligible for Volt benefits right now because your name and address both need to match across your O2 and Virgin Media accounts.

But don’t worry, we’re changing this. Soon, you’ll be able to get Volt benefits through your household’s Virgin Media broadband account – so will anyone else who has their own O2 Pay Monthly plan at your address.

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^ does anyone have any further info on when this new policy change will come?! I have an o2 monthly account but virgin is in my parents name