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Forum Posts

Bigger benefits – Just for being with both Virgin Media and O2

Hi members, We wanted to remind everyone of the amazing Volt benefits you get when you’re with both of us. When you’ve got an eligible Virgin Media broadband pack or bundle and at least one eligible O2 Pay Monthly plan in your household, you have the...

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Dave-O2 by Community Manager
  • 4210 Views
  • 18 replies
  • 0 kudos

Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

UPDATED on 19/2/25 to ensure Volt benefits are up to date. Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2. Whether you're an O2 cust...

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Chris_K by Former Staff
  • 183371 Views
  • 534 replies
  • 1 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 9362 Views
  • 12 replies
  • 4 kudos

Order not requested

NC30168023 I’ve received an email confirming this order has been processed. I haven’t asked for this or made an order. Is it automated or is this a security

Marks75 by Level 1: Joiner
  • 494 Views
  • 1 replies
  • 0 kudos

Resolved! Order wifi Pods is impossible and I’ve been using data in half of the house

I’ve been a Virgin and O2 customer and bought a Volt broadband package. After being unable to use broadband in half of the house I started trying to order a wifi pod. I have used the Virgin media connect app and it shows 12mbps download speed which i...

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tote95 by Level 1: Joiner
  • 3252 Views
  • 2 replies
  • 0 kudos

Resolved! insurance

need to insure my phone

karen09 by Level 1: Joiner
  • 637 Views
  • 1 replies
  • 0 kudos

Trying to apply Volt speed increase, loops to an error

When we signed up for Virgin Media broadband, the guy took our details and as we were O2 customers said we would automatically be eligible for the Volt speed/data increase. However when the engineer came to connect our router ( **Personal info** ) et...

Lisa-32- by Level 1: Joiner
  • 622 Views
  • 2 replies
  • 0 kudos

Account not activated

I recently renewed my contract with Virgin and was told I'd get an O2 sim with the package but have had no contact about it yet.

Ccsmith by Level 1: Joiner
  • 504 Views
  • 1 replies
  • 0 kudos

Resolved! Volt

I spoke with a member of o2 stuff months ago about my volt activation yet my volt has still not been activated Although I was told that it would be I’m very upset about the whole situation and have been a loyal customer of O2 and virgin media for sev...

Luv3lee by Level 1: Joiner
  • 571 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel disney

Hii wish to cancel Disney +help

RayAustin by Level 1: Joiner
  • 729 Views
  • 2 replies
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Resolved! Virgin Broadband upgrade and WiFi Pod Order

Hello, I joined Virgin media recently as an O2 customer. I am subscribed for Volt and I was told from Virgin that O2 needs to upgrade my broadband Volt package.Additionally, I can’t get any internet in half of my house. I ran a test and got less than...

tote95 by Level 1: Joiner
  • 797 Views
  • 1 replies
  • 0 kudos

Resolved! Taking Amazon bolt off account

I was told I would get a year add on off Amazon prime if I joined O2 but didn't even get 4 months got 3 months....and I've been charged... I want to take this add on off my account.